Privacy Policy for Wax Studio

This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services. By accessing or using our website, you consent to the terms of this Privacy Policy.

Collection of Personal Information

We collect personal information when you use our website and services, including:

• Information you provide when you create an account, book an appointment, or make a purchase, such as your name, email address, phone number, and billing information.
• Information you provide when you link your account with third-party services such as Google or Facebook, including your name and email address.
• Information collected automatically through cookies and similar technologies, including your IP address, browser type, device type, and usage data.
• Information you provide when you opt in to receive SMS notifications, such as your phone number.

Use of Personal Information

We use your personal information to provide and improve our services, including:

• Processing appointments, purchases, and payments.
• Communicating with you about your appointments, purchases, and account information.
• Analyzing website usage and performance to improve our services.
• Sending promotional emails and SMS messages about services, offers, and updates.
• Personalizing your experience across our website and services.
• Using third-party tools such as Google Tag Manager and Meta Pixel to better understand usage and improve our services.

Analytics & Advertising

We use analytics and advertising technologies to better understand how visitors interact with our website, improve user experience, optimize appointment booking flows, measure marketing effectiveness, and protect against fraud and abuse.

• Our website may use tools such as Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, and similar technologies. These tools may collect information about your interactions with our website, including pages visited, clicks, scrolling activity, device information, browser information, approximate location, referral sources, and appointment booking behavior.
• Some providers use cookies, pixels, session replay technology, and similar tracking technologies to help us analyze website performance and improve our services. Session replay tools help us understand usability issues by recording website interactions, but do not intentionally capture payment card information or sensitive account credentials.
• We may use advertising technologies to measure the effectiveness of marketing campaigns, create advertising audiences, and deliver relevant advertisements on third-party platforms.
• You can manage certain tracking technologies through your browser settings and available cookie preferences. Disabling certain cookies may affect website functionality.
• For more information about how third-party providers process your personal information, please review their respective privacy policies.

Protection of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Disclosure of Personal Information

We may disclose personal information in the following circumstances:

• To trusted service providers who help us operate our business, such as payment processors and email marketing platforms.
• To comply with legal obligations, court orders, or lawful requests from authorities.
• To protect our rights, property, safety, or the safety of others.
• We do not sell or rent your personal information to third parties.

Data Retention

We retain personal information for as long as necessary to provide our services, manage appointments, maintain customer records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it where reasonably possible.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information. You may also request information about how we use your data or withdraw consent for certain communications, where applicable.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve our services, and support marketing and advertising efforts.

Children's Privacy

Our website and services are intended for individuals who can legally book and receive our services. We do not knowingly collect personal information from children without appropriate consent where required.

International Data Transfers

Some of our service providers may process or store personal information outside your country. By using our website and services, you acknowledge that your information may be transferred and processed according to applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page. Continued use of our website and services after updates means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us at wax.studio@gmail.com